Privacy Policy

Personal data

Personal data is individual information about personal or factual circumstances of an identified or identifiable natural person, for example: Name, address, telephone number, date of birth.

If personal data is entered on the website, this is done voluntarily. This may be the case when registering for newsletters, sending an inquiry via the contact form or sending an e-mail. The data thus voluntarily transmitted by you will be processed and used exclusively for the intended purpose.

Use and forwarding of personal data

If data is passed on to external service providers as part of order processing, it is stored on specially protected servers in Germany. Our hosting partner is the company jweiland.net. Access to personal information is only possible for specially authorized persons who are responsible for the technical or editorial maintenance of the servers.

We will only share your personal information with third parties if:

You should generally keep personal and confidential data (such as those relating to your health) secret and therefore not send them to us by e-mail. We expressly point out that in the case of data transmission on the Internet, such as communication by e-mail, security cannot be guaranteed, which means that unauthorized access by third parties cannot be ruled out with certainty.

Analysis of user data

The tracking measures listed below and used by us are carried out on the basis of the GDPR.

Use of cookies

The Vivantes website uses cookies to save search requests and to adapt individual sections of the content to your interests. Cookies are text files that are stored locally in the cache of your Internet browser. Cookies enable the recognition of the Internet browser. Vivantes does not obtain any personal data via cookies, so that all functions of the Internet pages can be accessed without cookies. If you do not want Vivantes to recognize your computer, set your browser to block cookies or to delete them directly from your hard drive, or at least to warn you before cookies are stored. Install a browser plugin such as at tools.google.com/dlpage/gaoptout.

The basis for the use of cookies, their processing and transmission to third parties is the GDPR.

Cookie Banner

In order to inform you as a user as simply as possible about the purpose of the respective data use on our website and to give you the opportunity to allow or reject this, we work together with the Usercentrics consent management platform. This is a consent management service that stores your consent or rejection of cookies locally. This is necessary to comply with the relevant legal obligations.

In doing so, the following information about your use of this website is collected, such as

are transmitted and stored. The following company receives access to this information: Usercentrics GmbH.

The consent data (consent and revocation of consent) is stored for three years and then deleted.

Address of the company processing the data:
Usercentrics GmbH
Sendlinger Street 7
80331 Munich, Germany

Google Analytics

For statistical purposes and in order to adapt the website to changing user needs, the Vivantes website uses the web analysis service Google Analytics from Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google"). The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of Google.  The data collected with the analysis service is not used to personally identify the visitor to our website and is not merged with personal data about the bearer of a possible pseudonym.

However, by activating IP anonymization on this website, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

The information generated by the cookie about your use of this website such as.

are transferred to a Google server in the USA and stored there. Although the USA is a third country that does not offer an adequate level of data protection, suitable guarantees are applied here in the form of EU standard contractual clauses in accordance with the GDPR, available at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02010D0087-20161217 (as of 31.03.2021). The retention period depends on the type of data stored. Vivantes has determined that your data may be retained by Google Analytics for 26 months before it is automatically deleted. The following companies receive access to this information: Alphabet Inc, Google LLC and Google Ireland Limited.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that in this case not all functions of this website can be used to their full extent.

In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including IP address) to Google, as well as the processing of this data by Google, if you download and install the browser plugin at the following link (tools.google.com/dlpage/gaoptout).

On the website vivantes-international.com, Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking).

Name and address of the data processing company:
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin D04 E5W5, Ireland

If you do not wish your cookie information to be stored by Google, click this link: https://safety.google/privacy/privacy-controls/

Google Ads

Vivantes uses Google Ads to display advertising. Consent is only valid for the specified purposes. The collected data may not be used or stored for purposes other than those listed below.

The information generated by the cookie about your use of this website, such as

are transmitted to a Google server in the USA and stored there. Although the USA is a third country that does not offer an adequate level of data protection, suitable guarantees in the form of EU standard contractual clauses pursuant to ART. 46 para. 2 c) DS-GVO are applied, available at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02010D0087-20161217 (as of 31.03.2021). The data is deleted as soon as it is no longer required for processing. The log data is anonymized after 9 months and the cookie information is anonymized after 18 months. The following companies receive access to this information: Alphabet Inc, Google LLC and Google Ireland Limited.

Name and address of the data processing company:
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin D04 E5W5, Ireland

If you do not wish your cookie information to be stored by Google, click this link: https://safety.google/privacy/privacy-controls/

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as site operator, our website uses SSL encryption (Secure Socket Layer). This means that data you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the "https://" address line of your browser and the lock symbol in the browser line.

YouTube

In order to make our internet offer more attractive, we cooperate with YouTube for the purpose of video integrations. This service collects, processes and uses personal data.

The cookie is set when the video is called up. By calling up the video, you consent to the processing and use of your personal data. The information generated by the cookie about your use of this website such as.

are transmitted to a Google server in the USA and stored there. Although the USA is a third country that does not offer an adequate level of data protection, suitable guarantees are applied here in the form of EU standard contractual clauses in accordance with, available at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02010D0087-20161217 (as of 31.03.2021). The data will be deleted as soon as they are no longer needed for the processing purposes. The following companies are granted access to this information: Alphabet Inc, Google LLC and Google Ireland Limited.

Name and address of the company processing the data:
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin D04 E5W5, Ireland.

If you do not want Google to store your cookie information, click this link: https://safety.google/privacy/privacy-controls/

Contact form

We offer you the possibility to contact us via a form provided on the website. A prerequisite is the provision of a valid e-mail address, so that we can understand from whom the request originates and to be able to answer it. Further information can be provided voluntarily.

In accordance with the GDPR, data processing for the purpose of contacting us is based on your voluntarily given consent. The personal data collected by us for the use of the contact form will be deleted after completion of your request.

DialogShift chat application (chatbot)

Our website uses the chat application of Dialogshift GmbH, Rheinsberger Str. 76/77, 10115 Berlin (www.dialogshift.com/de/dsvgo). This application processes and stores data to operate the chat application and to respond to queries. For the operation of the chat function, the chat texts are stored for two weeks and then deleted.

This service stores the following information:

The data is processed in Germany and the USA. Although the USA is a third country that does not offer an adequate level of data protection, appropriate safeguards are applied here in the form of EU standard contractual clauses in accordance with the GDPR, available at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02010D0087-20161217 (as of 31.03.2021). The data will be stored for two weeks and then deleted.

Name of the data processing company:
DialogShift GmbH
Rheinsberger Street 76/77
10115 Berlin
Germany

Commissioned data processor: Dialogflow, a service of Google LLC ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Data processing is carried out in accordance with the GDPR on the basis of our legitimate interest in effective customer service, for statistical analysis of user behavior and for optimization purposes of our offers. You have the right to object to data storage at any time with effect for the future. To do so, please send an email to datenschutz(at)vivantes.de.

External Links

The assurances of this data protection declaration naturally apply only to the Vivantes Internet pages and not to third-party websites to which we have linked from our website.  We have no influence on the compliance of these providers with the statutory data protection provisions.

Right to information

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge about your stored personal data, the origin of the data, its recipients and the purpose of the data processing and, if applicable, the right to have this data corrected, blocked or deleted.

Right of objection

If your personal data is processed on the basis of legitimate interests in accordance with the GDPR, you have the right to object to the processing of your personal data in accordance with the GDPR, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation. If you would like to exercise your right of revocation or objection, an e-mail to datenschutz(at)vivantes.de is sufficient.

If you have any further questions or suggestions regarding data protection in our company, please contact our data protection officer: datenschutzbeauftragter(at)vivantes.de.

In addition, you have the right to complain about us to a data protection supervisory authority.