Privacy Policy

Personal data

Personal data refers to individual details of the personal or factual circumstances of a specific or identifiable natural person, for example: name, address, telephone number or date of birth. Information that cannot be directly associated with your true identity – for example the browser or operating system you are using, etc. – is not personal data. When using our online content, you the user remain strictly anonymous.

Personal data is only ever obtained from our website when volunteered by the user. This could take place, for example, when registering for a newsletter, sending an enquiry using the contact form, or sending an e-mail. The data you voluntarily transmit will not be forwarded to third parties; it will be exclusively processed and used for the intended purposes.

Use and disclosure of personal data

Should any data be forwarded to third parties in the scope of order data processing, this data will be stored on specially secure servers in Germany. Our hosting partner is Mittwald CM Service. Personal data can only be accessed by authorized persons who are responsible for the technical or editorial care of the servers. You should keep personal and confidential data (for example relating to your health) secret as a rule, and therefore not even disclose it to us by email. We point out explicitly that data transfer over the Internet, such as communication by e-mail, can be subject to security vulnerabilities and that third-party access therefore cannot be entirely ruled out.

Tracking of user data

For statistical purposes and to adapt the website to growing user needs, the Vivantes website uses Google Analytics, a web analysis service provided by Google, Inc. ("Google"). This service records, among other things, the number and scope of page requests, access via search engines and the use of search terms. Vivantes thus collects data for optimization purposes. The data collected using the etracker analysis service is not used to personally identify the visitors to our website and is not associated with personal data concerning the bearer of a possible pseudonym/alias.

However, if IP anonymization has been enabled on our website, then Google will first truncate your IP address within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Google will not associate the IP address provided by your browser in the scope of Google Analytics with any other data held by Google. You can set your browser software to block all cookies, so that they will not be stored on your computer.

You can also prevent Google's recording of the cookie-generated data regarding your use of the website (including your IP address) and prevent Google's processing of this data by downloading and installing the browser plugin available at the link (

The website employs the Google Analytics anonymization code "gat._anonymizeIp();" in order to ensure anonymized recording of IP addresses (so-called IP masking).

Use of cookies

The Vivantes website employs cookies in order to save search requests and to adapt individual areas of the content to your interests. Cookies are small text files which your browser stores in its cache on your computer's hard disk. Cookies are used to identify web browsers that return to the website. Vivantes gains no personal data from cookies, meaning all features of the website can be used without cookies. If you do not want Vivantes to recognize your computer, then you can set your browser to block cookies or delete them immediately from the hard disk, or at least warn you before storing cookies. Install a browser plugin such as the opt-out plugin available from

Social networks

In order to make our online presence more attractive, we work together with platforms such as Facebook and YouTube. These services collect, process and use personal data independently and at their own discretion. These social network platforms can be incorporated into the Vivantes website using social plugins. For the Facebook "Like" function, we have set up a two-stage solution intended to protect against unwanted data transfer. Before a "Like" link can be pressed on one of our web pages, a button must be pressed first to enable this function – only then will a connection be established to the Facebook server, after which content can be shared with that platform with a second click.

External links

The assurances of this privacy policy naturally apply only to Vivantes web pages and not to third-party websites we link to from our web pages. We have no influence whatsoever on the compliance of third-party providers with data protection laws.

Right to Information

If you have any further questions, concerns or suggestions regarding data privacy within our company, please contact our Data Protection Officer.

Contact for Data Privacy Issues

David Koeppe
Dipl.-Kfm., Data Protection Officer (GDDcert)
Tel. (030) 130 11 1011