FAQ

In order to contact us as quickly as possible, please fill in the contact form on our homepage or send an email to international(at)vivantes.de. In addition to your complete name and date of birth we also need your email-address so that we can process your inquiry as soon as possible. Furthermore it is very helpful if you send us your previous medical reports and x-ray-/CT-/MRI-images as attachments to the email.

You can of course also contact us by phone under No.: +49(0)30 130 121664.

Our international office has its seat at the Humboldt Klinikum, Am Nordgraben 2 in 13509 Berlin.

After the receipt of your inquiry, our experts will evaluate your medical documents and develop a treatment-concept normally within 48 h. We subsequently submit an accordant estimation of costs to you.

You will find out if you need a visa by accessing the homepage of the German Embassy of your country which offers all relevant information relating to the visa application procedures.

The German Embassy in your country is responsible for the issuance of a visa. We gladly support you also in respect of the formalities. As regards the preparation of an invitation-letter, we absolutely need the following data:

• Your correctly written first name and family name (spelling like in your passport)
• Your passport-number
• First name(s) and family name(s) of the accompanying person(s)
• Passport-number(s) of the accompanying person(s)

You can simply send us a copy of the passports per email or per fax (+49 (0)30 130 121082) as well.

Please note:
Patients requiring a visa for the entry have to perform the payments by transfer in advance, as this is a prerequisite for the issuance of the visa.

We gladly organize a shuttle service or an ambulance service from the airport or train station.

The international office gladly supports you in the selection and booking of hotel rooms in Berlin according to your wishes for your family and guests.

We beg you definitely to bring along the following in order to guarantee a smooth admission:

• Passport or ID-card
• Signed estimation of costs
• Relevant medical documents like medical reports, previous medical findings, x-ray-, CT-, MRI-images etc.
• All drugs you take regularly
• Your medication-scheme if applicable
• Your allergy-pass, pacemaker-pass or Marcumar-pass
• Bank-confirmation in respect of the performed advance payment amounting to the sum stated within the estimation of costs

It could be required to discontinue diluting drugs (e.g. ASS, Marcumar) 5-7 days prior to the planned admission and to replace them by other drugs or injections. Certain blood-sugar-tablets have also to be paused two days prior to the admission.  

Our price system is based on the German DRG-catalog which has been introduced and refined as integrated, performance-oriented and generalizing remuneration-system for the remuneration of general hospital services. This enables us to offer you an invoice exactly according to the utilized services.

At the time of the completion of the medical treatment, you will get one final invoice which lists all utilized services.

Please understand that you – as self-pay patient – have to provide an advance payment in respect of the prospective treatment costs which we have previously estimated resp. submitted to you. The payment by credit card (VISA, MASTERCARD and American Express) or cash payments (until 2 p.m. on working days) are possible during the administrative admissions. The payment of the remaining amount – where required – has to be performed on the day of discharge.

You will meet our experts personally immediately after your admission. After having been welcomed at the ward on the part of the nursing staff, you will already have the first personal conversation with the medicating physician. He/she will explain the treatment-concept and inform you in respect of the surgery if applicable. You will also undergo first diagnostic / therapeutic procedures.  

The team of the international office supports you during your entire sojourn in respect of administrative questions and problems. We are also grateful for suggestions on your part at any time. If you have special wishes or if you want to utilize certain services, just talk to us! We gladly organize dining à la carte, massages, wellness- and beauty-treatments, guided city-tours or a cultural program for you and your accompanying persons.

The approximate duration of the sojourn at our clinic may indeed be determined in previous consultation with the medicating physician and is also being communicated to you by means of the estimation of costs but such duration is finally always linked to your individual course of treatment and recovery.

We offer interpreting services in English, Arabic and Russian.

Vivantes already has long years of experience regarding international patients. Our interculturally trained service personnel will ensure that you feel well during your sojourn.

You may additionally watch English, Russian or Arabian TV via satellite in your room. We moreover have newspapers and magazines from your home-country ready for you. You have of course access to the internet in order to get comprehensive information in respect of your home-country at any time and to keep in touch with your family or business-partners.
We gladly consider your individual wishes also concerning the choice of meals. A prayer room is furthermore available for Arabian guests.

Our Comfort Wards provides specifically trained service personnel in addition to extra nursing staff. The standard room service is being supplemented by a collection and delivery service which will daily ask you for your wishes. Enjoy the ample breakfast- and dinner-buffet resp. the à la carte lunch with the optional composition of your personal menu. Use the free rental of DVD-players and DVDs.

The rooms at our Comfort Wards have electrically adjustable comfort-beds and bedside terminals with TV function. At the bathroom, you will find a hairdryer, a make-up mirror, a bath robe, terry towels and shower- and washing sets.

The rooms are furthermore equipped with seating- and table-furniture, built-in cupboards with suitcase-compartment, a mini-bar at no charge, a safe and electric fans. Also sewing utensils, shoe finish, shoehorn and an umbrella are at your disposal.

You can use a phone at your room by means of a phone-card. Please ask the service personnel of the respective clinic for further information.

We offer you the following additional services according to your wishes:

• Transfer from/to the airport if required (ambulance service)
• Interpreter-/translation-services
• Accommodation of relatives optionally at the clinic or at the hotel  
• Dining à la carte
• Organization of massages, wellness- and beauty-treatments
• Organization of guided city-tours, culture-programs etc.
• Arranging of further services (e.g. rehabilitation)

We gladly prepare individual packages for executives which can comprise the following services in addition to the VIP service:

• Establishment of an own accommodation unit with several rooms / suite
• Provision of a security service

Please ask for the prices regarding the respective additional services at the clinic. You will find the actual services on your final invoice at the end of your sojourn.

A personal and free laundry service is of course at your disposal.

All of our houses comprise a kiosk, mostly on the ground floor in the entrance area, where you can buy everyday necessities, newspapers and magazines but also sweets. The nursing staff of the respective clinic will gladly inform you.

All of our houses comprise of course a cafeteria as well which offers coffee or other beverages and also small snacks to you and your guests. Also the cafeteria is mostly on the ground floor. The service personnel of the respective clinic will gladly inform you.

Some houses, like e.g. the Humboldt Klinikum, have a cash terminal belonging to the hospital. Please ask the service personnel of the respective house for further information.

You can receive visitors at any time since there are no specified visiting hours at our Comfort Wards.

The Comfort Clinic at the Vivantes Humboldt Klinikum offers you 48 beds with first-class standard in an independent wing. You can use a separate access and an incognito section with separate entrance in addition to the standards offered at the Comfort Wards. The rooms are characterized by the latest design and by high class facilities.

At the time of the upcoming discharge you will participate in a closing conversation with your medicating physician. You will be given the medical report, the x-ray images as well as possible aftertreatment recommendations and drugs. After this you will receive the final invoice and pay the remaining amount if applicable.

We support you of course also after your sojourn e.g. in the organization of your return journey and offer a transport service to the airport or train station again. We gladly schedule follow-up examinations for you and arrange the translation of the medical report into your native language.